Operations & AI
I build systems that help teams work smarter, from AI automation to operational workflows.
A few projects I'm proud of.
The knowledge lived in my head, which meant I was a bottleneck. I documented everything: not just answers, but the thinking behind them. Edge cases, multi-step workflows, when to escalate. These docs later became the foundation for our AI system.
I noticed we were solving the same problems repeatedly without learning from them. So I built a system to capture and categorize every member interaction, not just to respond faster, but to surface patterns product could act on.
As support volume grew, I saw an opportunity to build. I designed an AI system that understands context the way I would, categorizing messages and drafting replies that match our voice. The key was iterative testing until it felt right.
Remote teams kept waiting on each other for basic client information. The problem wasn't communication, it was that knowledge was siloed by department.
I built a central Notion workspace where everyone could access and update client data in real-time. It became the single source of truth across ops, customer success, and billing.
I like figuring things out—lately that's been building AI agents for customer support at allUP.
Looking for my next challenge in AI operations or product.
Outside of work: usually hunting for good soup, grabbing a pint with friends, or gaming on the couch with my cat Tuna →
Whether it's a project, a question, or just a hello, my inbox is open.